Refund policy

Returns & Refund Policy

Last updated: May 2026

Thank you for shopping with us. We want you to be happy with your purchase and we take care to package all orders safely and accurately.

This policy outlines your rights and our responsibilities in accordance with Australian Consumer Law.

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1. Change of Mind

We do not offer refunds, returns, or exchanges for:
• change of mind
• incorrect selections
• accidental purchases
• preference changes

Please choose carefully before completing your purchase.

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2. Damaged, Faulty, or Incorrect Items

Under Australian Consumer Law, you are entitled to a remedy if a product:
• arrives damaged or faulty
• is not of acceptable quality
• does not match the description provided
• has a major problem

If your order arrives damaged or you believe there is an issue with your item, please contact us within 7 days of delivery.

Please include:
• your order number
• a description of the issue
• clear photographs of the product and packaging

Once assessed, we will determine the appropriate resolution, which may include:
• replacement
• repair
• store credit
• refund

depending on the nature of the issue and your rights under Australian Consumer Law.

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3. Major Problems

A product is considered to have a major problem if it:
• is significantly different from the description or sample
• is unsafe
• cannot be used for its normal purpose
• cannot be fixed within a reasonable timeframe

Where a major problem exists, you may choose between a refund or replacement in accordance with Australian Consumer Law.

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4. Return Shipping

If a return is approved due to a fault, damage, or other issue covered by Australian Consumer Law, we will provide instructions regarding return shipping.

Returns must not be sent back without prior approval.

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5. Refund Processing

Approved refunds will be issued to the original payment method used at checkout.

Please allow several business days for your financial institution to process the refund once completed.

Shipping charges are non-refundable unless required under Australian Consumer Law.

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6. Lost or Delayed Parcels

If your parcel appears lost or significantly delayed, please contact us and we will assist in investigating the shipment with the carrier.

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7. Contact Us

For any returns or refund enquiries, please contact us via our contact page or email:

hello@failingartistclub.com

Failing Artist Club

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For more information about consumer rights in Australia, visit:
Australian Competition & Consumer Commission (ACCC)